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The real reason for the demise of high street retailers - customer service
Arcadia Group asos boohoo Customer Service ecommerce Fashion French Connection H&M Missguided New Look retail Topshop UK Retail
Retail is detail... and customer service. Long gone are the days when you could instruct your store staff to decline any returns or refunds for whatever reason. However, in an online world the ability of customers who feel they have been wronged to broadcast their grievance has empowered customers to a level which legacy retailers do not appear well prepared for. Following the [again] lacklustre results from Arcadia Group we took it upon us to go through their finances to see if there is anything alluding to why the company is not doing well and gaining online traction where Asos...
Some Oxford Street Store Fronts Oct-16
Dr Martens Forever21 French Connection H&M Retail Stores UK Retail
Images from pre-Christmas store fronts on Oxford Street. Taken Oct 13, 2016. Dr Martens Shopfront Oxford Street. Forever21 (on sale) Oxford Street. Forever21, Store Interior Detail, Oxford Street. H&M and Forever21 - happy neighbours? David Beckham for H&M, Oxford Street store front. Detail of David Beckham for H&M, Oxford Street. Modern Essentials by David Beckham, David Beckham & Kevin Hart video - The Road Trip (shoppable?). Video: The Road Trip with David Beckham and Kevin Hart French Connection's window display looks dull compared to H&M with a similar set-up. Located next to Selfridges this is a high traffic location...